Please read these Terms and Conditions before you start playing at Yokikana as they contain an explanation of your rights and obligations as a Yokikana player. In addition to our Terms and Conditions, you must also read our Privacy Policy with caution. These Terms and Conditions together with additional obligations, including but not limited to our Privacy Policy that is placed on the Yokikana website, constitute a legally binding agreement between Yokikana and you as the user.
Last updated: 15.09.2026
1.1 By using the site and/or any services provided by Yokikana (“Yokikana'’, “We’’, “Our”, “Us”), you (“You,' User', “Account holder”, “Player’’) agree to be bound by the following terms and conditions and privacy policy laid out on this website.
1.2 If at any point You disagree with these terms, we ask You not to use this website.
1.3 We reserve the right to amend, modify, update and change the Terms and Conditions from time to time. We will notify You of any such amendment, update, modification or changes by posting a new version of the Terms and Conditions Agreement on a page of Our website, or by notifying you by email. Any new version of the Terms and Conditions agreement comes into force 14 days after its updating and publication (or earlier if required by any law, regulation or directive) on the site. Your continued use of Our services after the above period constitutes acceptance of a new version of these Terms and Conditions. For this reason, we strongly recommend that You constantly check for updates to Our Terms and Conditions. In case you disagree with a newly updated version of the Terms and Conditions agreement you may discontinue using our services by contacting customer support by email at support@yokikanalive.com for account closure.
1.4 The games supplied, leased, developed, and transferred for management and operations to Yokikana by third-party providers may come with terms and conditions of their own. If there is a conflict between their terms and conditions and these terms and conditions, such terms and conditions shall prevail.
1.5 Yokikana provides support from 8 a.m. to 10 p.m. 7 days a week.
1.6 You can send an email to support@yokikanalive.com, or chat.
1.7 Yokikana is not a financial institution and no interest is paid or accrued on deposited funds. Yokikana takes full responsibility for its employees, agents, branch or entity to which it may outsource business activities.
1.8 It is prohibited to assign, pledge or transfer any ownership under any title whatsoever to claims or right of action arising from these Terms and Conditions, the use of the Website or participation in the games without consent of Yokikana. This prohibition includes the transfers of assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise, on the penalty that these potential claims shall lapse.
2.1 To register on Yokikana, You are required to complete a form with the following information: first name, last name, date of birth, address, email, telephone number, gender, password.
2.2 By registering on Yokikana, You hereby declare and warrant that You:
2.2.1 are 18 years old (or above the age of majority as stipulated in the laws of the jurisdiction applicable to you).
2.2.2 are not a permanent resident or citizen of Curaçao.
2.2.3 are solely and entirely responsible for compliance with laws governing the jurisdiction where you live. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, You are not authorized to open an account or deposit on Yokikana.
2.2.4 have submitted all personal information on your account accurately and truthfully.
2.2.5 take part in bets in your own name and not for commercial use or on behalf of third parties.
2.2.6 understand in full the methods, rules, and procedures for taking part in bets.
2.2.7 are aware that you can lose money by making a bet.
2.2.8 have not deposited money that is derived from any activity which is illegal.
2.2.9 agree to indemnify and hold harmless Yokikana, and its officers, directors, employees, agents, licensors, suppliers and any third-party content and service providers to the site from and against all losses, expenses, damages and costs resulting from his violation of the Terms & Conditions.
2.2.10 are prohibited to collude, by acting either as a team or group, with or without prior agreement by Yokikana. In addition, you are prohibited from working with other End Users in order to gain any advantage (including the chance to win a jackpot or increase gains with a bonus).
2.2.11 are strongly prohibited from using bot software, artificial intelligence, and any other type of software which gives you any sort of unfair advantage (including but not limited to software-assisted registration, logins and gameplay, creation of multiple accounts and attempts to bypass any fraud-detection tools).
2.2.12 are expressly prohibited from using a VPN, proxies or devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage. The use of a Martingale system is prohibited.
2.3 You should not communicate or give access to your password to anyone. It is your sole and exclusive responsibility to ensure that the login details are protected and kept securely.
2.4 Where Internet Gambling is illegal in the jurisdiction in which you are located, you are prohibited from using Yokikana services.
2.5 By accepting these Terms and Conditions, You confirm that You know and fully understand the Laws concerning online gambling in your country of residence.
2.6 You are strictly prohibited from joining Yokikana or playing the games if You are located or residing in the following countries: United States, Curaçao, Democratic People's Republic of Korea (DPRK), Great Britain, Italy, Israel, Myanmar, Turkey, Iraq, Iran. Some jurisdictions have their own regulations, for example: France, Spain, etc. It is the User's sole responsibility to check if their country of residence allows gambling.
2.7 You are permitted to open one account only.
2.8 If You have opened multiple accounts, Yokikana reserves the right to close those accounts, confiscate winnings derived from multiple accounts and ban You from Yokikana.
2.9 Accounts are not transferable. You shall not grant access to your account to any third party.
2.10 When making changes to your account, You may be required to submit updated information as may be requested to verify your account.
2.11 If You disagree with the outcome of any particular gambling offered by Yokikana, you must notify us as a complaint, not later than seven calendar days after the date of your session.
2.12 If You don’t agree with any other matters, not directly related to the outcome of a particular game of chance offered by Yokikana, You must submit your complaint no later than one calendar month after the session date.
2.13 We recommend that You print (or save) rules, policies and transaction records.
2.14 User confirms not to be an employee or a relative of an employee and not to be an ex-employee or a relative of an ex-employee of Yokikana, or any group company and their associate entities. This breach may result in the permanent closure of your account and confiscation of any winnings.
3.1 By agreeing to the Terms and Conditions, You authorise Yokikana to undertake verification checks as we may require or may be required by third parties (such as regulatory bodies) to confirm your age, identity, payment method, contact details for the prevention of Money Laundering and Terrorist Financing.
3.1.1 Identification takes place at registration, when the customer is asked to provide personal details, including:
first and last name
date of birth
home address
country
telephone number
3.1.2. Verification takes place latest at the first request for withdrawal of real money or at intervals defined by the regulatory bodies, this includes:
Proof of Identity, in the form of a valid identity document;
Proof of Address, in the form of a credible and up to date document (not older than 3 months) to confirm the residential address of a customer.
Copies of all credit cards used (photo or scan of the card, both sides (front and back) and the 4 corners of the card need to be visible -entire image of the card). Due to PCI DSS Compliance, it is mandatory that on the copy of the card only the first 6 and last 4 digits of the card’s PAN are visible. CVV code should not be revealed.
3.2 Please note that other documents could be requested, as this list is not exhaustive.
3.3 We reserve the right to request additional documentation and use any tool and/or service to successfully verify Your identity, source of funds and/or source of wealth when deemed necessary.
3.4 We reserve the right to withhold any payment to/from a player’s account until the verification checks are deemed satisfactory.
3.5 Any attempt to circumvent or elude any security checks will result in the closure of the account and the confiscation of any winnings.
3.6 Politically Exposed Person (PEP) & Sanctions screening is performed on all players.
4.1 Yokikana collects, processes and uses your Personal Data in accordance with all the applicable laws. For further information please read our Privacy Policy.
5.1 No cash payments are accepted. Only the encrypted methods mentioned on the payment page are accepted on Yokikana.
5.2 The minimum deposit amount is 20€ / $20. The maximum standard deposit is 4,000€ / $4,000. For other currencies, the information is mentioned on the deposit page.
5.3 Yokikana reserves the right to subcontract third-party payment processors and/or financial institutions referred to as 'Electronic Service Providers' (ESPs), in order to process such financial transactions.
5.3.1 Thus for the furtherance of such processing, You irrevocably authorize Us, as necessary, to instruct such ESPs to handle account deposits and withdrawals from your account, and irrevocably agree that Yokikana may give such instructions on your behalf.
5.3.2 Furthermore You agree to be bound by the Terms and Conditions of each applicable ESP and in the event of a dispute between this Agreement and the ESP's terms and conditions, this Agreement shall prevail.
5.4 You may set daily, weekly or monthly limits on deposits.
5.5 As part of our fight against fraud, terrorist financing and money laundering, all deposits must be wagered at least once before they can be withdrawn.
5.6 Yokikana does not accept cancellations of bets or stakes on any games except for in exceptional circumstances. Such cancellation is solely at Yokikana's discretion.
5.7 Yokikana does not issue refunds except for in exceptional circumstances. Such a decision is solely at Yokikana's discretion.
5.8 You are prohibited from using deposit methods if Internet gaming is illegal in the jurisdiction you are located.
5.9 Yokikana recommends You retain a copy of transaction details, together with policies and rules.
5.10 You confirm that deposits made are legitimate and will not be used as fraudulent transactions/chargebacks.
5.10.1 You are only allowed to deposit and withdraw with payment methods that are valid and lawfully belong to You.
5.10.2 Funding from a business account, even if it belongs to You, or with a payment method that belongs to a 3rd party is prohibited and breaches Our Terms and Conditions. This breach may result in the permanent closure of your account and confiscation of any winnings.
6.1 You may request a withdrawal at any time from your real money balance (excluding the bonus wallet).
6.1.1 The minimum withdrawal amount is 100€ / $100. For other currencies, the information is mentioned on the withdrawal page.
6.2 Your account must be verified, i.e. all verification documents must have been sent and further approved in order to process your withdrawal.
6.3 The maximum amount of withdrawal is 5,000€ / $5,000 per 7 rolling days.
6.3.1 Different conditions may apply depending on the different status of the player.
6.3.2 For other currencies information can be found on the withdrawal page.
6.4 Withdrawals will be processed within 2 business days (different conditions may apply pending on the different status of the player) if all the documentation requested has been accepted and verified by Us. It can take between 1 and 5 days to receive the funds depending on the payment method. All players have the possibility of 2 validated withdrawal transactions during a 7 day period (higher limits may apply for VIP arrangements).
6.4.1 For unusual/large winnings, an additional delay may take place in order to verify the conformity of the winnings.
6.5 To withdraw funds, You are instructed to use the same method that was used to deposit if it is available. Otherwise, You may select the bank transfer option.
6.5.1 Occasionally, and as an exception due to the technical restrictions and at our sole discretion, the payment method used for a withdrawal may be different from the one used to deposit.
7.1 Yokikana offers a 'Real Money Wallet' made of all funds available to withdraw and 'Bonus Wallets' made of bonus money. You can check the wagering requirements for each bonus in your account.
7.2 The bonus wagering may vary according to the country You are located in.
7.3 Not all games contribute the same percentage to the bonus wagering requirements unless otherwise stated. Slot Machine games contribute 100%. All other games contribute 5%.
7.4 The bets from the Real Money Wallet will not count in the wagering requirements of any given bonus.
7.5 If you did not make a deposit prior to receiving a bonus, you would not be able to withdraw more than 50 € / $50.
7.6 If You request a withdrawal, all pending bonuses will be voided.
7.7 Free rounds or free spins bonuses are exempt from wagering requirements unless stated otherwise in the terms and conditions of the given promotion.
7.8 Any User seeking and using tactics to take advantage of the bonus system by using an unusual pattern will be highly monitored. Yokikana reserves the right to void any winnings derived from abusive behaviour. Users that abuse the bonus system are negatively affecting the potential winnings of Our users that play fairly.
7.9 For the full terms and conditions per bonus or promotion, please visit the Terms and Conditions under the promotion section.
7.10 All of our deposit offers are valid for between 1 and 7 days and can only be used once unless stated otherwise.
7.11 The maximum bet, when playing with bonus funds, is 5€ / $5 on slot machines and 50€ / $50 on table games or live casino. Placing bets above that limit may result in the confiscation of any winnings and the closure of the account.
7.12 The maximum amount that can be won and/or withdrawn from any Bonus is 10x (10 times) the original bonus amount. Any winnings exceeding this limit may be forfeited.
7.13 All our bonus funds expire after 30 days.
7.14 Bonus offers are limited to one user per: household, postal address, IP address or phone number.
8.1 An account will be considered inactive where the user has not taken any action on the account for a period of more than 90 consecutive days. For the purposes of this section, “action” means making a deposit, placing a bet, or logging into the account.
8.2 Where an account is inactive for more than 90 consecutive days, we may, at our discretion, apply an inactivity fee of 5€ / $10 per month, as applicable to the account currency, provided that the user has been given at least 7 days’ prior notice of the application of such fee.
8.3 The inactivity fee will be deducted monthly from any available balance in the account for as long as the account remains inactive and has sufficient funds to cover the applicable fee.
8.4 The inactivity fee will cease when the user takes an action on the account, the account is otherwise reactivated, or there is no remaining balance from which the fee can be deducted.
8.5 An account will be considered long-term inactive where the user has not taken any action on the account for a period of more than 12 consecutive months, including making a deposit, placing a bet, or logging into the account.
8.6 Where an account has remained long-term inactive for more than 12 consecutive months, we may close the account, provided that the user has been given at least 30 days’ prior notice of the intended closure. Following such notice, we reserve the right to forfeit any balance remaining in an account that remains unclaimed by the user.
9.1 Gamble responsibly and in moderation. Do not consider gambling as a way of earning money, and only play with money that you can afford to lose. Gambling is and should remain entertainment.
9.2. Age allowed: 18+ only
9.2.1 You shall not play at Yokikana if you are under the age of 18 years old.
9.2.2 You shall not share your credentials and not let a third party play on your account. You may also wish to use parental tools such as CyberPatrol.com.
9.2.3 As part of our account verification process, we use different types of checks to make sure that no underage person has access to the casino.
9.3 Play under good conditions.
9.3.1 We recommend you avoid playing if:
a) You are under the influence of alcohol or drugs;
b) You are feeling depressed;
c) You are taking any medication that can affect your ability to think and/or act rationally.
9.4 Set Limits.
9.4.1 We recommend that You set Deposit Limits on your account.
Deposit Limits: Allows the players to limit the amount of money they can deposit on a daily, weekly or monthly basis.
Once a deposit limit is reached, players will not be able to deposit additional funds until the specified period resets.
If the option to change limits exists while a limit is already in place, any request to increase the severity of a deposit limit takes effect immediately, while requests to decrease the severity of a limit are subject to a 24-hour waiting period before implementation.
9.5 If you believe that your gaming habits are becoming problematic, we recommend that you proceed with a request for self-exclusion or a cool-off period.
9.5.1 Cool-off:
You can request a short-term temporary restriction from all gambling activities, which you can customize. A cool-off is a short term, temporary restriction from gambling activities. Cool-off restrictions can be set for a period of minimum of 24 hours to 3 months maximum.
During the Cool-off period:
You will not be able to make deposits.
You will be able to log in to your accounts.
Your funds remain available for withdrawal.
You will have the choice to opt out from receiving marketing materials.
Your account will be automatically reactivated after the selected Cool-off period expires.
Shall you wish to take a break from gambling, following any of the above, you can contact our customer service by email via support@yokikanalive.com and we ensure that you will be further informed in detail of your options and that the appropriate steps will be promptly taken. For further information please read our Responsible Gaming page.
9.5.2 Self-exclusion: Self-exclusion can be set for a period of minimum of 1 year, to 3 years, 5 years, 10 years or indefinite. Once your account has been self-excluded, it will be closed until the selected time period has elapsed. This request cannot be undone or shortened and the restriction will last for the entire period you have chosen. After the self-exclusion period ends, you must request in writing (by email or chat) the unblocking of your account.
During the Self-Exclusion period:
Deposits are not allowed.
You will no longer be able to log in to your accounts.
You will not be receiving any marketing messages during the self-exclusion period.
After the self-exclusion period ends, You must request in writing (by email or chat) the unblocking of your account.
10.1 It's important for us that every user that plays at Yokikana has an equal chance of winning. That's why Yokikana does not control the results of games, as each of them uses a Random Number Generator (RNG), a computer algorithm that generates a random number, to randomise the result of each game. Thanks to RNG all spins or any other activities are truly random and unable to be predicted or manipulated.
10.2 As the games on our website are provided by our duly licensed partners, we verify that all the games provided apply RNG to their product in order to secure the fairness of your game experience on our website.
10.3 In the event you have any suspicions about the unfair play of any game, please, send us an email to support@yokikanalive.com, use the contact form available at Yokikana website or chat.
11.1 The original text of the Terms is in English and any interpretation of them will be based on the original English text. If the Terms and Conditions or any documents or notices related to them are translated into any other language, the original English version will prevail.
At Yokikana, we are committed to providing a fair and secure gaming experience. However, if at any point you feel dissatisfied with any aspect of our service, we want to ensure that you have a clear, transparent and fair way to raise your concerns. By registering an account and using the services of Yokikana, you confirm that you have read, understood, and agree to be bound by this Complaints Procedure.
The Complaints Procedure forms an integral part of our Terms and Conditions and applies to registered players of Yokikana.
How to Submit a Complaint
12.1 Should you have any question, or if you need any help or you have any complaint, please feel free to contact our customer support team at support@yokikanalive.com or via live chat. Our customer support team shall use its best reasonable commercial endeavors to help you and resolve your issue as quickly, fairly, and efficiently as possible.
12.2 If you believe that your complaint remains unresolved, please fill out the official Complaint Form (here). In the Complaint Form, please include the following information to help us identify you as a registered player of Yokikana and provide all necessary information to help us evaluate your complaint:
Your full name and address.
Date of complaint and date of disputed event.
Description of the conduct being disputed.
12.3 All complaints are free of charge and must be submitted within 6 months from the date of settlement of bet or the date of the incident about which you wish to make a complaint. If you fail to submit your complaint within the stipulated timeframe of 6 months, we may not be able to process or investigate your case.
12.4 Complaints can only be made by you as a registered player of Yokikana. You are not allowed to sell, donate, rent out, lease, pawn, or pledge, under any title, any of your claims against Yokikana.
Complaints Resolution Process
12.5 Yokikana will use its best efforts to resolve any complaints as soon as possible.
12.6 If your Complaint is related to responsible gaming, we will use our best endeavors to resolve your complaint within five (5) business days. Upon receipt of such a complaint, we will confirm receipt of your complaint within two (2) business days and provide you with an explanation of how the complaint will be processed. If due to the complexity of your complaint we need more time to provide you with a reasonable decision, we shall inform you of the delay which cannot exceed two (2) weeks. If a delay is due to lack of or a slow response from you, the resolution period may be extended by no more than a further two (2) weeks period.
12.7 If your Complaint is related to any matter other than responsible gaming, we will use our best endeavors to resolve your complaint within four (4) weeks. Upon receipt of such a complaint, we will confirm receipt of your complaint within one (1) week and provide you with an explanation of how the complaint will be processed and provide you with a notice of average timeline for resolution of your complaint.
12.8 Please note that our regulator does not mediate or intervene in individual player disputes. All complaints must be addressed directly through our internal complaints process and, if necessary, through an approved Alternative Dispute Resolution provider.
13.1 Yokikana holds directly or under licence from third-party rights owners the copyright of all the text, images, and videos provided on this website. You must respect these copyright and/or trademarks.
14.1 The website and the games are provided with no implied or express warranty. Players enter the website and participate in the games at their own risk.
14.2 Without prejudice to the generality of the preceding provision, the online casino, our partners, employees, directors and service providers do not warrant that the games, software and websites are: a) accessible without interruptions; b) free from errors; c) fit their purpose.
14.3 In the event of a game error, bets may be voided, rounds reset, and winnings may be cancelled.
14.4 In the event of a payment error, you agree to reimburse the difference in the case of:
Deposits are not debited but the player account is credited
Winnings paid in error
14.5 The online casino, our partners, employees, directors and service providers shall have no liability for any possible direct or indirect, incidental, special, consequential or otherwise costs, loss, damages or expenses arising in relation to your participation in the games or using the website.
14.6 Hereby You agree to hold Us, our partners, employees, directors and service providers harmless and to fully indemnify Us for any loss, costs, damages, expenses, claims and liabilities that may arise in relation to your participating in the games or using the website.
14.7 Regardless of the cause of action, Our liability arising in connection with You using the website shall not exceed one hundred euro, or an equivalent amount in other currency.
14.8 You take full responsibility for using the website or participating in the games, in case such activity is lawfully prohibited in your country of residence.
14.9 We shall not be responsible for possible omissions or actions made by your ISPs (Internet Service Providers). The possible disputes between the ISPs and you will not involve Us.
15.1 You may close your account at any time by contacting customer support. The closure of an account may take up to one business day.
15.2 If Yokikana becomes aware of suspicious activity that might indicate fraud, money laundering, collusion or cheating, Yokikana reserves the right to freeze your account until investigations have concluded. This may result in the permanent closure of your account and the confiscation of any winnings.
15.3 Yokikana reserves the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and You agree to cooperate fully with Us to investigate any such activity.
15.4 Yokikana reserves the right to decline the opening of an account or close an existing account without explanation.
15.4.1 All contractual obligations previously made to the account holder will be honoured on the closure of such an account.
15.5 In the event of a breach of Our Terms of Conditions, we reserve the right not to refund your deposit. Refunds of the deposit upon your request will be solely at the discretion of management. If the requested refund has been approved by Yokikana, it will only be processed using the same deposit method and only after confirmation of the origin of funds and account. Refunds can be made no earlier than seven days after making a deposit.
15.6 If You close Your account, Your participation in any current or future marketing offer, as well as any pending or granted bonus, will be cancelled.
16.1 Customer support is available every day from 8 a.m. to 10 p.m. on live chat, or by email.
16.2 Spamming, insulting or harassing the customer support agents is prohibited. This may result in the closure of Your account.
16.3 If You want to submit a complaint about any issues related to Yokikana Casino, please contact support@yokikanalive.com. We will make all efforts to resolve your issue in the shortest possible time where possible.